Customer Service Management and Programs Consultant

Customer service is one of the most critical aspects of any business. Customer-facing employees portray the image of the company in the eyes of the consumer, and one encounter with an employee can make or break a sale. Organizations with poor customer service or inadequate customer-facing employees risk losing potential current and future clients. Therefore, it is important to know how your customers feel about your employees and business so you can determine how to improve your customer service.

I provide extensive reviews on employees, management and internal systems in order to facilitate solutions for companies in need.